Policy

Stocking Updates
For stocking announcements and other information, sign up for our newsletter & follow sloomb on facebook, twitter and instagram (@sloomb).  

Discount Codes/ Store Credits
Discount codes and/or store credits may not be stacked. If you have more than one store credit and/or discount code, please feel free to use them separately on another purchase.  Store codes/credit are non-transferable. 

Gifts and Gift Cards
Gift Cards for Sloomb Gold are available for purchase. Gift card codes are sent via email automatically and cannot be combined. If you purchase a gift card and do not receive it automatically, please contact us at heyATsloomb.com. Please note: Sloomb Gold Gift Cards can only be used at sloombgold.com.

If purchasing a gift for someone through sloombgold.com, please indicate the recipient's name in the order notes or in the shipping address.

Shipping

Please visit our new shipping info page here.  

Sloomb Gold will ship to the original purchaser only - to the name and address noted during checkout. If you move before your order has shipped, or there is an error in the address at the time the order was placed, please notify us at heyATsloomb.com. 


Combining Orders: 
orders can not be combined at this time. Sloomb Gold orders can not be combined with Sloomb orders.

Insurance:  Purchasing insurance is the responsibility of the buyer. If you are shipping with USPS and need shipping insurance greater than $50, you have the option to order it during checkout. Fedex is insured automatically up to $100. USPS priority mail packages are automatically insured for $50.

Domestic Shipping: orders will ship within 3-5 business days, unless it is during high volume times. If it is a busy time for us, shipping may take up to 12 business days. Transit times may vary based on the time of year and weather conditions. Please contact the shipping carrier with your tracking number should you have any questions about your package once it is shipped from Sloomb Gold.

International Shipping: orders will ship within 3-5 business days, unless  it is a high volume time. If it is a busy time for us, shipping may take up to 12 business days. We do ship to most countries worldwide - if you have questions, please contact us. International orders will be shipped via USPS priority mail only. Orders will be shipped to the shipping address you indicate during checkout.

Shipping charges for a USPS Priority Flat Rate Padded Envelope are charged at the time of checkout. If your order does not fit into a USPS Flat Rate Padded Envelope, we will contact you via emaill for the additional shipping charges prior to shipment. Sloomb is not responsible for any taxes or customs fees incurred upon arrival.

CANADA:  Packages sent to Canada will be sent via USPS with priority international shipping, with tracking. 

Packaging
Please note that we ship using recycled packaging. We either ship in reusable 100% biodegradable bags, mailers made of 100% recycled materials (50% post-consumer fibers), or 100% recycled boxes. You may also notice that some of your items arrive wrapped in green film - this is 100% biodegradable and protects the items in your order. Any additional packaging has been recycled.

Returns

Please inspect your order upon receipt and notify us within 7 days if you would like to return your item. To set up a return, please fill out a return contact form.  Returned items must be unwashed and unworn and free from any pet hair, odor or other debris. Returned items that are received in any condition other than brand new will be refused.

Returns will be available to the original purchaser only, minus return shipping and a 15% restocking fee on returned product, within 7 days of receiving your order. We only accept packages with our RMA return label on it, if you have any questions, please contact a customer service representative by emailing: heyATsloomb.com . All cancelled orders will be charged a $5 restocking fee.

At this time we are unable to facilitate product exchanges, however a store credit for a returned item may be used to purchase the item(s) you’d like.

 Warranty

Please inspect all items upon arrival and notify us within 7 days of receipt if you feel you’ve received an item with a manufacturers defect. Please fill out the returns contact form and once your submission is received, we will contact you for a copy of your original receipt from Sloomb Gold and a picture of the item to verify the manufacturers defect. A return shipping label will be issued for the product to be returned to Sloomb.

Due to the limited nature of our wool garments, wool items purchased from sloombgold.com that are determined to have a manufacturing defect may be returned for full refund, store credit, or repaired at our cost. 

We do not accept any warranty returns/exchanges or product returns on items purchased from B/S/T, swap pages/sites, or other platforms. Only items purchased by the original purchaser, with the original receipt from sloombgold.myshopify.com/  sloombgold.com are eligible for a refund/ store credit/ exchange/ replacement. 

INTERNATIONAL CUSTOMERS: as we are only able to issue return ship labels for USPS, a store credit to Sloomb Gold will be issued for return shipping costs on items that are determined to have a manufacturing defect after the RMA is issued and proof of payment is received.

Privacy
Sloomb is committed to protecting your privacy. We do not sell, trade, or rent your personal information to anyone.